Once the USB device is connected, its icon changes to the green check mark: Simply select the device and click Connect button on the toolbar: To start servicing a USB device, you need to connect the device to your computer. When customer connects, it will be displayed in the USB Redirector Technician Edition window: The current step will be highlighted:Īfter reaching the last step, the customer can unplug the device from USB port: Please follow all the steps in this window. Once the connection is established, USB Redirector Technician Edition will ask to plug a USB device: In case of any problems with the connection, please refer to the Prepare Tehnician's Computer for Remote Servicing section and make sure you followed the recommendations carefully. Connection progress will be displayed in the next window: USB Redirector Technician Edition will proceed to the next step where the customer needs to enter your Technician ID and fill the Additional information that will help you to distinguish between different customers (it can be an order number, e-mail address, name or any other text).Īfter filling the fields, click Connect to establish connection with the technician. After initialization has been finished, you should see the following message: Start USB Redirector Technician Edition's customer module and wait while it initializes. Redirecting a USB device via USB Redirector Technician Edition is very easy, you need to:ġ.Start Customer Module on the customer's computer.Ģ.Start USB Redirector Technician Edition on the technician's computer.ģ.Establish connection with customer and connect the USB device. All rights reserved.How to Redirect a USB Device for Servicing IncentivesPro is a division of Simpl圜ore LLC.Ĭopyright © 2007-2023 Simpl圜ore LLC. Home | Products | Downloads | Purchase | Support | About | Contacts USB Redirector TS Edition - Server works on the following operating systems (both 32- and 64-bit): USB Redirector TS Edition - Workstation works on the following operating systems (both 32- and 64-bit): There are quantity discounts if you purchase several licenses at once. USB Redirector TS Edition licenses start from USD 134.99, depending on the number of USB devices. You should purchase a license for each of the Terminal Servers where you are going to install Server part of the USB Redirector TS Edition. USB Redirector TS Edition is licensed per Terminal Server and per number of devices that users will be able to connect to the server. Now you can use the USB device on the remote server just like it was attached there directly: USB device will be connected automaticaly: Start Remote Desktop Client and log into the Terminal Server: Please note that shared USB device can not be used locally, because it is acquired for redirection into the remote session! To make the device available locally again, you need to unshare it. USB HID devices - USB Signature Pads, USB Footpedals, some USB Fingerprint Readers, some USB Smart Card Readers, USB Keyboards, USB Mouses, USB Touchpads, etc.USB Mass Storage devices - USB Flash Drives, USB Hard Drives, etc.Isolation is currently supported for the following devices: USB Redirector can isolate users' USB devices in their RDP session, so that they are not accessible or visible by other users. With the help of our new unique per-session device isolation feature, it is possible to partially solve the problem. Although Windows provides means to control access to the system objects, including devices, this is generally not enough to assign a particular device to a particular user. This becomes a problem when working in multi-user environment of Terminal Server. It means USB devices are visible to all users. Windows normally treats all USB devices as a system-wide resource. Our product USB Redirector TS Edition helps to redirect the devices into the remote session! Resolving a problem with isolation of users' USB devices in their RDP session Sometimes users need to use their individual USB devices inside their RDP session. Terminal Servers with large number of users working via Remote Desktop are very often used in corporate environments. Redirection of USB devices in multi-user environment on large Terminal Server systems
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